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Feel free to contact us for more specials or advise .

Monday to Friday: 8:30 -17:00
Saturday to Sunday: closed

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FAQ Page

1. Will you let me know when you are having sales / specials?

Yes we can. Kindly go to https://cassimscollections.com/ and click on REGISTER HERE in the top menu. Fill in your details and we will send you emails/ sms’s when we have sales and specials.

2. Can you send me pictures / cataloques of your products?

We do not make use of catalogues due to the huge variety of stock we hold. We also get in new stock almost daily. You can follow us on Facebook/ Instagram and have a look at our online store (www.cassimscollections.com) to get an idea of what we sell. Only selected ranges can be purchased online. To view/ purchase all items please visit our store in vanderbijlpark for a one of a kind shopping experience. We offer the big variety of home textiles . Our merchandise is sourced from all over the world, is of the best quality and our prices are unbeatable.

3. What are your trading hours?

Monday- Friday: 8.30am-5pm

Saturdays: 8.30am- 1.pm

Sundays: CLOSED

4. How many branches do you have?

We only have one branch in vanderbijlpark.

5. What is your address?

Cnr president kruger and attie Fourie str

vanderbijlpark

For directions go to www.cassimscollections.com and click on Directions in the top menu.

Or tap here for Google Maps: https://goo.gl/maps/VDXx4T9virYUQXxE7

6. I would like to become an agent, how do I go about it?

We do not make use of agents. You are however welcome to buy from us and resell.

7. Do you give discounts on bulk orders?

We do not make use of agents. You are however welcome to buy from us and resell.

8. Do you sell online?

Only selected ranges can be purchased online (www.cassimscollections.com). These ranges will change from time to time. If you would like to purchase items that are not on our website (you saw on Facebook/ Instagram) kindly visit our store in vanderbijlpark for a one of a kind shopping experience. We offer the big variety of home textiles in. Our merchandise is sourced from all over the world, is of the best quality and great prices.

9. Do you courier or make use of postal services?

We make use of courier services, which means your parcel will be delivered to your home/ work address. Tracking details will be sent to you.

10. Do you delivery out of South Africa?

Unfortunately we do not.

11. Why am I only seeing selected ranges online? I would like to purchase something I saw on Facebook / Instagram.

Only selected ranges can be purchased online. These ranges will change from time to time. If you would like to purchase items that are not on our website (you saw on Facebook/ Instagram) kindly visit our store in vanderbijlpark for a one of a kind shopping experience.

12. Can I send my own courier to collect my order? .

Yes, you can, but only items that are purchased from our online store. Kindly email info@cassimscollections.com to make the necessary arrangements.

13. How long does delivery take? .

Payments can take a day or 2 to clear. Only once your payment has cleared on our side your order will be dispatched. Delivery can take 2-7 working days from the time your payment clears. Instant eft payments and FNB to FNB payments clear immediatelyYes, you can, but only items that are purchased from our online store. Kindly email info@cassimscollections.com to make the necessary arrangements.

14. Can I order now and pay in a few days time?

Payment confirms an order. Stock is not reserved until payment has been received. Please do not place an order if you are not ready to make payment.

15. What are my payment options?

If you are visiting the store we accept cash, debit and credit cards.

If you are purchasing online orders you can pay by credit card/ debit card, eft or bank deposit.

16. Do I need to sign up for an account to order online?

No, you do not. Just add your items to your shopping cart. Click checkout. Adjust your quantities and follow the prompts.

17. I don’t know how to order online, can you assist me?

In the top menu click on How to order online. Now click on the link for step by step instructions with pictures.

18. Do you have a refund / exchange policy when I shop online?

Yes we do. Please scroll to the bottom of this page and click on refund policy.

19. Do you have a refund / exchange policy when I shop online?

Yes we do. Please scroll to the bottom of this page and click on refund policy.

20. Can I send my order over Whats App, Email or phone?

Unfortunately not. Orders can only be processed on our website or in store.

21. Can’t find the answer to your question?

Kindly send an email to info@cassimscollections.com and someone will get back to you as soon as we can.